Section

OFFICIAL TERMS AND CONDITIONS OF WARRANTY

  1. INTRODUCTION

1.1 In accordance with legislative decree no. 206 of 06/09/2005 and Directive 1999/44/EC, all Wilier Triestina products are guaranteed for two years (24 months) from the date shown on the proof of purchase issued by the Wilier Triestina authorized dealer. The warranty period may be extended to five years (60 months) for some products. The conditions for obtaining a warranty extended from two to five years are listed in Chapter 2 (2.2 G2 Warranty).

1.2 The Italian version of the Wilier Triestina warranty conditions prevails over all other versions of the same document translated into other languages.

1.3 The Wilier Triestina warranty and the conditions of the crash replacement program (see chapter 5) apply only to the initial buyer, who is the sole holder of the warranty rights. The terms and conditions presented herein cannot be transferred to anyone purchasing used or second-hand Wilier Triestina products. The new owners of used products may benefit from this Wilier Triestina warranty provided the first purchaser is referred to, and under the terms of the warranty.

1.4 The Wilier Triestina warranty is valid only for Wilier Triestina products purchased from authorized physical or on-line dealers or from the official online shop at www.wilier.com. The official list of authorized dealers is available in the Dealers Locator section at www.wilier.com

1.5 The Wilier Triestina warranty overrides any other legal rights the consumer may have in accordance with the national legislation of the country in which the product was purchased. Should any provision of this warranty be void according to those national laws, the remainder of the warranty shall remain valid.

1.6 Wilier Triestina S.p.A. cannot be held liable for any damage caused to any person due to incorrect or improper use of the product.

1.7 The Wilier Triestina warranty is the only warranty in force for Wilier Triestina branded products, specifically excluding any additional clause, extension or implied warranty.

1.8 When a product is repaired or replaced under warranty, the repaired or replaced product is covered by any residual time under the original warranty. Therefore, renewals, extensions or a new warranty start date are not provided for. This condition is also valid for cases in which the warranty is considered valid for defective products or crash replacement, with the subsequent purchase of a new product of equal or greater value to the original product.

1.9 Products under warranty recognized as defective by Wilier Triestina will be replaced with a similar product of equivalent value. In the event of product replacement after running change and/or improvements to construction standards made by Wilier Triestina, the warranty shall not cover any components necessary for the use of the product being replaced.

1.10 Products from other companies installed on Wilier Triestina products are covered by the warranties of their respective manufacturers which must be contacted by the consumer.

1.11 When a product is replaced under warranty, the returned product becomes the property of Wilier Triestina.

1.12 Any dispute regarding the warranty, purchase and use of Wilier Triestina products will be governed by Italian law. The court of Vicenza, Italy, shall have jurisdiction.

1.13 Wilier Triestina carbon monocoque handlebars: In the event of a fall, Wilier Triestina strongly recommends replacing the handlebar, failing which the G1 and G2 warranties shall be void and Wilier Triestina cannot be held liable for incidents or accidents suffered by the consumer.

1.14 Shipping damage: Wilier Triestina is liable for damage caused during shipping of the products delivered at its expense to consumers, distributors and authorized dealers. The damaged product will be repaired or replaced at Wilier Triestina’s discretion at no cost to the consumer, distributor or authorized dealer.

 

  1. TYPE OF WARRANTY

2.1 G1 WARRANTY

The G1 warranty is the basic two-year (24 months) warranty covering all Wilier Triestina brand products as required by Legislative Decree 206 of 06/09/2005 in compliance with Directive 1999/44/EC. The warranty takes effect on the date indicated in the proof of purchase issued by the Wilier Triestina official dealer. For on-line purchases from www.wilier.com, the product warranty takes effect on the date indicated on the shipping document or invoice sent by Wilier Triestina to the consumer at the time of shipping.

2.1.1 TEAMS, CYCLING CLUBS AND DEMO BICYCLES

Wilier Triestina applies only the G1 warranty on all cycles and frames intended for professional/amateur teams, cycling clubs and demonstration events at authorized dealers. The G1 warranty will not be extended to any other form of warranty.

Should the consumer purchase a bicycle or frame kit belonging to the three categories listed above from an authorized dealer, the warranty takes effect on the date of delivery of the product to the official Wilier Triestina dealer, and not from the date indicated in the proof of purchase issued by the dealer to the consumer.

2.1.2 DEMONSTRATION PRODUCTS

Demonstration products are considered second-hand products for all intents and purposes. This type of product is available for purchase but is not covered by any Wilier Triestina warranty.

 

2.2 G2 WARRANTY

The G1 warranty can be extended by a further three years (36 months) for a total of five years (60 months) under the G2 warranty program.

The G2 warranty is applicable only to Wilier Triestina brand bicycles, frames and monocoque handlebars.

The G2 warranty is permitted provided all of the following conditions have been met:

1) The Wilier Triestina bicycle, frame or monocoque handlebar was purchased from an authorized Wilier Triestina dealer.

2) The serial number of the frame or monocoque handlebar has been registered on the form available at https://www.wilier.com/it/garanzia

3) The user registering the product must be the first owner of the frame or monocoque handlebar.

4) The serial number of the frame or monocoque handlebar must be registered within ten days from the date indicated on the proof of purchase issued by the authorized Wilier Triestina dealer. Products purchased online from www.wilier.com must be registered within ten days from the date of receipt of the goods at the shipping address indicated during the order phase.

5) The registered frame or monocoque handlebar must be made of carbon.

2.2.1 Wilier Triestina carbon frames belonging to the MTB Full Suspended category of frames are not eligible for the five-year extended warranty.

2.2.2 Any paint defects on the frame and/or fork are guaranteed for two years (24 months) from the warranty start date and will not be covered beyond this period.

2.2.3 As indicated in point 2.2.1, Wilier Triestina applies only the G1 warranty, with no possibility of extension to any other form of warranty, to bicycles and frames intended for professional/amateur teams, cycling clubs and demonstration events.

 

  1. WARRANTY EXCLUSIONS

Wilier Triestina G1 and G2 warranties do not apply to:

  1. Products with no valid sales receipt or invoice
  2. Products not purchased from an authorized Wilier Triestina dealer
  3. Products with altered, removed, erased or illegible serial numbers
  4. Normal wear, including fatigue (see Chap. 6 Wilier Triestina Warranty conditions)
  5. Damage caused by incorrect or improper use, improper assembly (e.g. incorrect tightening torque), improper or insufficient maintenance, accidents, impacts, corrosion, the use of harsh cleaners, use with incompatible products, incorrectly performed repairs, and more generally, anything not constituting a material or manufacturing defect
  6. Products having reached the natural end of their service life
  7. Effects of UV exposure (fading, yellowing)
  8. Fluorescent paint
  9. Effects of a saline environment
  10. Products repainted at centres not authorized by Wilier Triestina
  11. Labour for replacement or technical assistance
  12. Paint defects more than two years after purchase
  13. Defects or damage caused by loads or pressure on the top tube on carbon frames, including damage caused by bicycle racks or maintenance shop stands

 

  1. PROCEDURES FOR REQUESTING ASSISTANCE

4.1 The consumer must always contact their authorized Wilier Triestina dealer at which the product was purchased to request assistance under warranty. The authorized dealer will forward the request to Wilier Triestina’s Service Centre. The authorized dealer’s report must be made within 30 days from the date on which the product problem was discovered. Upon receiving the request, the Wilier Triestina Service Centre will perform any necessary assessments and decide whether there are grounds for repair/replacement under warranty.

4.2 For purchases made on line from www.wilier.com, the consumer must submit a service request using the form available on the Terms and Conditions of Purchase page:

https://www.wilier.com/it/rma-request

IMPORTANT Replacement may take up to 90 days from the time at which Wilier Triestina informs the authorized dealer or consumer that the product will be replaced under warranty.

 

  1. CRASH REPLACEMENT PROGRAM

Under the Crash Replacement program, a new frame/fork or monocoque handlebar may be purchased from an authorized Wilier Triestina dealer under special, particularly advantageous conditions.

5.1 This program may be used only once during the first 24 months from the date of purchase, provided the product has been damaged for one of the reasons mentioned in in Chapter 3 paragraph 5 (Warranty Exclusions).

5.2 Wilier Triestina S.p.A. alone is authorized to decide whether the conditions are met to offer consumers the possibility to apply to the Crash Replacement program.

5.3 Only Wilier Triestina carbon bicycles, frames and monocoque handlebars are covered by the Crash Replacement programme.

 

  1. USER TIPS

Every part of a bicycle (frame, wheels, cranks, handlebar, gears, tires, etc.) has a service life cycle that depends on many factors such as: the technology and materials used; the cyclist’s weight and power; care and maintenance; how often, how and where the bicycle is used, the use of harsh cleaners, and external factors like impacts, crushing or falls.

Components are subject to normal wear, to surface wear, and to a form of wear called “fatigue” that consists in progressive deterioration of the structure’s mechanical properties due, initially, to the presence of an almost invisible micro-fracture that grows overtime, to the point of weakening the component and causing it to give way suddenly when the crack becomes sufficiently large.

Initially, fatigue is difficult to see, which makes it insidious. To reduce the risk of an accident, it is important to monitor wear and spot early signs of fatigue before they can cause a sudden failure. To improve safety, have all components frequently inspected at an authorized Wilier Triestina assistance centre to identify wear, cracks, micro fractures, corrosion, deformation, dents, paint damage and any other indication of a problem before they can cause product failure.

Should the product become damaged due to a fall or in the presence of obvious damage due to other causes:

  • Immediately stop using the bicycle
  • Contact the authorized dealer where the product was purchased for necessary safety checks. For products purchased on line from www.wilier.com, contact Wilier Triestina S.p.A. immediately using the contact forms on the website

 

In the event of accidents or impacts involving the frame or a component, forces applied to the component could irreparably damage the structure and cause breakage during subsequent use.

Any product that is worn, has lost its structural integrity or shows any sign of fatigue or damage must be replaced immediately to prevent accidents and serious injury to the consumer. The following parts are subject to normal wear from use: bearings (bottom bracket, headset, hubs), sheaths, cables, tires, tubulars, inner tubes, rims, brake pads/shoes, chains, chainrings, cassettes and saddles.

Improper use of the bicycle is risky, and factors such as poor maintenance, lack of frequent inspections, poor visibility, darkness or rain can greatly increase these risks. Proper maintenance, frequent inspections, wearing a helmet and high visibility clothing, lights, rear view mirrors, horns and careful riding help to reduce risks, though they cannot eliminate them altogether.

 

  1. RIGHT OF MODIFICATION

Wilier Triestina S.p.A. reserves the right to modify or cancel these warranty conditions at any time without notice to end consumers.

Don't you find
an answer?

If you can't find an answer, just send us a request.

Is your Wilier warranty ongoing?

Check if your Wilier is still covered by warranty by filling your serial number.

Check Reset